Frequently Asked Questions
Find clear answers to the most common questions about Ecoclean’s non-toxic home cleaning products, from what’s inside each bottle to how to use them safely and effectively in your home.
About Ecoclean Products
What makes Ecoclean different from regular cleaners?
Ecoclean products are made with non-toxic, plant-based and mineral ingredients designed to clean effectively without harsh chemicals, synthetic dyes, or heavy artificial fragrances. They are formulated to be safer for your home, your family, and the planet.
Which areas of my home can I use Ecoclean in?
Our range covers most everyday needs, including kitchen counters, sinks and appliances; bathroom tiles and fixtures; glass and mirrors; and sealed floors and hard surfaces. Always check the label for specific surface recommendations before use.
Do Ecoclean products actually work as well as traditional cleaners?
Yes. Each formula is tested for real-life performance on grease, soap scum, limescale, and everyday dirt. While they are gentler in terms of ingredients, they are designed to deliver the same level of sparkle and freshness you expect from conventional cleaners.
Are Ecoclean products suitable for all home types?
Ecoclean products are suitable for houses, apartments, offices, and small businesses. If you have delicate or specialty surfaces (such as unfinished wood, natural stone, or unsealed floors), we recommend testing on a small, hidden area first.
Do you offer bundles or starter sets?
Yes. We offer curated bundles and starter sets so you can try our most popular products at a value price. These are perfect if you’re new to Ecoclean or looking to switch your home over to non-toxic cleaners in one go.
Ingredients & Safety
Are Ecoclean products safe for children and pets?
Our products are formulated to be non-toxic and family-friendly when used as directed. We avoid harsh chemicals commonly found in traditional cleaners. However, we still recommend keeping all cleaning products out of reach of children and pets and avoiding direct contact with eyes or ingestion.
Are the ingredients biodegradable and eco-friendly?
Yes. We prioritize biodegradable, plant-derived and mineral-based ingredients that break down more easily in the environment compared to conventional cleaning chemicals. Our formulas are designed to be tough on dirt while gentler on waterways and ecosystems.
Are Ecoclean products suitable for people with allergies or sensitive skin?
Many customers with sensitivities choose Ecoclean because our formulas are free from common irritants like chlorine bleach, ammonia, and phthalates. If you have very sensitive skin or a known allergy, we recommend reviewing the full ingredient list and wearing gloves when cleaning to avoid irritation.
Do your products contain synthetic fragrances or dyes?
We avoid unnecessary dyes and use light, carefully selected scents. Some products are naturally scented with essential oils, while others are fragrance-free. If fragrance is a concern, look for our clearly labeled unscented options.
Are Ecoclean products cruelty-free and vegan?
Ecoclean products are not tested on animals, and our formulas do not intentionally include animal-derived ingredients. We are committed to ethical, responsible sourcing and manufacturing practices.
How to Use Ecoclean
Can I use Ecoclean on different surfaces (kitchen, bathroom, glass, floors)?
Yes. We offer specific formulas tailored to different uses, such as multi-surface, bathroom, glass, and floor cleaners. Always check the label to confirm the product is suitable for the surface you’re cleaning, and test on an inconspicuous area first if you’re unsure.
How much product should I use per clean?
A little goes a long way. For ready-to-use sprays, 1–3 sprays are usually enough for a standard surface area, wiped with a clean cloth. For concentrated products, follow the dilution instructions on the bottle to avoid overuse and get the best results.
Can I mix Ecoclean with other cleaners?
We do not recommend mixing Ecoclean products with other cleaners. Combining products can reduce cleaning performance and, in some cases, create unwanted or unsafe chemical reactions. For best results, use Ecoclean on its own as directed.
Do the products have a strong scent?
No. Our lightly scented products use clean, fresh fragrances that are designed not to overwhelm your space. If you prefer no scent at all, we also offer fragrance-free options that deliver the same cleaning power without added aroma.
How long do the products last once opened?
When stored in a cool, dry place away from direct sunlight, Ecoclean products typically maintain their best performance for up to 12–24 months after opening. Check the packaging for any specific best-by guidance, and always close caps and spray nozzles tightly after use.
Orders, Shipping & Returns
Where do you ship, and how long does delivery take?
We currently ship to most regions within our home country, with international shipping available to select locations. Standard orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location. Exact options and timeframes are shown at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can use this link at any time to see the latest delivery updates from our shipping partner.
What is your returns or satisfaction policy?
We want you to feel confident choosing non-toxic cleaners. If you’re not satisfied with your Ecoclean purchase, please contact our support team within 30 days of delivery. We’ll work with you to arrange a replacement, store credit, or refund according to our current policy.
Do you offer subscriptions or recurring deliveries?
Yes. For many products, you can choose a subscription option with your preferred delivery frequency. Subscriptions help you avoid running out of essentials and may include a discount compared to one-time purchases.
Can I change or cancel my order after placing it?
If you need to update your order, please reach out to us as soon as possible with your order number. We’ll do our best to make changes before your items ship. Once an order has been dispatched, changes may not be possible, but our team can still advise you on next steps.
Wholesale & Bulk Orders
Do you offer wholesale pricing for shops or cleaning businesses?
Yes. We partner with retailers, online shops, and professional cleaning services who share our commitment to safer, eco-friendly products. Approved partners receive access to wholesale pricing and support materials.
How can I apply for a wholesale or trade account?
To apply, please complete our wholesale inquiry form or contact our team with details about your business, location, and estimated order volume. We’ll review your information and respond with next steps, typically within a few business days.
Do you offer bulk discounts for households or community groups?
For large one-time purchases or group orders, we may be able to offer bulk pricing. Reach out to our customer care team with your product list and quantities, and we’ll let you know what options are available.
Can wholesale and bulk orders be shipped internationally?
In many cases, yes. International wholesale and bulk shipping options depend on order size and destination. Our team will provide a custom shipping quote and timeline as part of your wholesale or bulk order proposal.
Who can I contact with additional questions about partnering with Ecoclean?
If you have questions about wholesale, private label, or collaborations, please contact our partnerships team through the contact page. We’re happy to discuss how we can work together.
